Last updated: September 2026
At Moto Enduros, we want you to receive the correct motorcycle part in good condition. Please read the following policy before placing an order.
1. Return Period
Customers may request a return within 14 days after delivery of the order.
The return period begins on the date the package is shown as delivered by the shipping carrier.
2. Return Eligibility
To be eligible for a return, the part must:
- Be unused and not installed.
- Be in its original condition.
- Include the original packaging, labels, and markings where applicable.
- Not have been modified, damaged, or altered after delivery.
Parts that have been installed, used, modified, or damaged after delivery may not be eligible for return.
3. OEM Part Number and Fitment
Moto Enduros supplies genuine Japanese OEM motorcycle parts according to the OEM part number ordered by the customer.
Customers are responsible for confirming the correct OEM part number when placing an order. We recommend confirming the OEM part number before completing your purchase.
When an order is placed using the correct OEM part number, Moto Enduros will ship the exact OEM part number ordered.
For Chinese or other non-OEM parts, customers are responsible for checking the product description, specifications, and listed fitting motorcycle models before placing an order.
Please make sure that the part is suitable for your motorcycle before purchasing.
If you are unsure about a Chinese or non-OEM part, please contact us before placing your order so we can provide any available information about the listed fitment.
If Moto Enduros sends a part that is different from the part ordered, please contact us and we will work with you to resolve the issue.
4. Damaged Items
If your package or part arrives damaged, please contact us as soon as possible.
We may request photographs of:
- The damaged part.
- The packaging.
- The shipping label.
- Any visible damage to the package.
This information may be required to investigate the issue with the shipping carrier.
5. Missing Items
If an item is missing from your package, please contact us promptly after delivery.
We may ask for photographs of the package and its contents so that we can investigate the issue.
6. Returns for Customer Preference
If you ordered the wrong part, changed your mind, or no longer require the item, you may request a return within the 14-day return period, provided the item meets our return conditions.
Return shipping costs in these circumstances may be the customer’s responsibility.
7. Non-Returnable Situations
A return may not be accepted if the part:
- Has been installed or used.
- Has been modified or altered.
- Has been damaged after delivery.
- Is missing its original packaging or identifying labels where these are required.
- Is returned after the 14-day return period, unless otherwise agreed.
8. How to Request a Return
Before sending an item back, please contact us at:
Please provide your:
- Order number.
- Name.
- Reason for the return.
- Photos of the item when relevant.
Please do not send a return without contacting us first.
We will provide the appropriate return instructions after reviewing your request.
9. Refunds
Once the returned item has been received and inspected, we will notify you whether the return has been approved.
If approved, the refund will normally be issued through the original payment method.
The time required for the refund to appear in your account may depend on the payment provider or financial institution used for the original transaction.
10. Return Shipping Costs
If the return is required because Moto Enduros sent the wrong item, or the item arrived damaged or defective, we will work with the customer to resolve the issue, including appropriate return-shipping arrangements where applicable.
For returns due to customer preference, ordering the wrong part, or no longer needing the item, the customer may be responsible for return shipping costs.
11. International Returns
Customers outside Sri Lanka are responsible for ensuring that returned items are packaged securely and comply with applicable shipping and customs requirements.
Any customs duties, taxes, or fees associated with an international return may be the responsibility of the customer unless the return is required because of an error by Moto Enduros.
12. Exchanges
If a replacement is available, we may offer an exchange instead of a refund.
Replacement availability depends on stock at the time the return is processed.
13. Contact Us
For questions regarding returns or refunds, please contact:
Moto Enduros
Email: motoenduroparts@gmail.com