Contact Customer Support First
We encourage customers to contact Moto Enduros before opening a payment dispute or chargeback. Our support team will make every reasonable effort to resolve issues involving billing, delivery, damaged items, missing items, or products that do not match the order.
Please contact us as soon as possible so we can investigate the issue and work toward an appropriate solution.
Payment Disputes
If you open a dispute or chargeback, we will provide the relevant order, payment, shipping, delivery, and communication records to the payment provider or financial institution handling the dispute.
Fraudulent or Abusive Claims
We reserve the right to restrict or refuse future orders where there is evidence of fraud, abuse, or deliberate misuse of our dispute process. Any action we take will be subject to applicable laws and payment-provider rules.
Our Commitment
If an item is damaged, missing, or there is another genuine problem with your order, please contact us. Where applicable under our policies, we may offer a replacement, refund, or another appropriate resolution.
This version still protects Moto Enduros, but it doesn’t make a customer feel that they are forbidden from contacting their bank or threatened with automatic penalties.